ServiceNow

ITSM

Enterprise ITSM — incidents, service requests, changes, problems, CMDB, knowledge base

Not Configured

🔧 Connection Settings

Instance

Instance name — e.g., if your ServiceNow is at dev12345.service-now.com, enter dev12345

Client ID

Client Secret

Username (Basic Auth fallback) — optional

Password (Basic Auth fallback) — optional

Log into ServiceNow as an admin
Navigate to System OAuth → Application Registry
Click "New" → "Create an OAuth API endpoint for external clients"
Fill in: Name = SARAH Voice, Redirect URL = https://localhost/callback
Save → Copy the Client ID and Client Secret
Assign the integration user a role with access to required tables: incident, sc_request, change_request, problem, sys_user, kb_knowledge
Your Instance is just the subdomain — e.g., dev12345 from dev12345.service-now.com
Fallback: If OAuth isn't available, you can use Basic Auth with the username/password of a service account
Click Test Connection to verify everything works