Genesys Cloud contact center platform — queues, agents, conversations, and campaign management
📡 Connection Status
Not configured
🔧 Connection Settings
📋 Saved Connections
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- Log into Genesys Cloud as an Administrator
- Navigate to Admin → Integrations → OAuth
- Click Add Client and select Client Credentials grant type
- Give the client a name (e.g.,
SARAH Integration) and assign appropriate roles - Copy the Client ID and Client Secret
- Your Region is the AWS region of your Genesys org (e.g.,
us-east-1) - Test connection to verify credentials work correctly