Customer support platform — tickets, contacts, companies, agents, knowledge base
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🔧 Connection Settings
Just the subdomain, not the full URL (e.g.,
mycompany from mycompany.freshdesk.com)📋 Saved Connections
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- Log into Freshdesk as an administrator
- Click your profile icon (top right) → Profile Settings
- On the right side, find the "Your API Key" section
- Click "View API Key" → Copy it
- Your Domain is the subdomain of your Freshdesk URL — e.g., if your Freshdesk is at
mycompany.freshdesk.com, entermycompany - Paste your API key and domain above, then click Test Connection to verify
- Note: API rate limits apply — 50 requests/minute on Sprout plan, more on higher plans